Frequently Asked Questions

Travel and Transportation

Our pickup time is 10:30 at the trendy TownSquare in El Nido. Here you can relax before getting picked up and brought to the San Fernando Transport Terminal. Please wait at the Cayo Coco Sign for our boat crew.

Arriving by our shuttle to the teriminal in San Fernando, our boat will take you to the island. The total journey time from El Nido is approximately 90 minutes but times may vary, depending on the weather. Check-out from our island is at 9:30 for a return to TownSquare EL Nido (pick ups from Lio can be arranged, contact us for more information).

El Nido - Town Square

San Fernando - Van Terminal

Questions

Arrival, Transfers, and On-Site Services

1. Can I get picked up from Lio or Lio Airport?

   • Due to delays which may occur with the airline, we cannot offer airport pickups. We suggest staying one night in Lio, with a transfer in the morning. Check our package dates for availability to organise this. We can offer a pick-up along the highway near the entrance road to Lio, contact us directly to arrange the time and location.

2. Can I get picked up from another location?

   • Currently, we only offer pick-ups from Lio or the restaurant in San Fernando for the 11:00 AM boat transfer. You must be at the restaurant before 11:00 AM and notify us in advance.

3. Can I go to Coron from your place or come to your place from Coron?

   • The only way is through a privately chartered boat. Contact us for a customized rate based on your needs, as we do not offer regular transfers.

4. What happens if I am not able to make it for check-in due to Cayo Coco being unable to pick us up?

   • In the rare event that we are unable to pick you up due to cancellations for weather where restrictions are imposed by the authorities, we will re-imburse you for your stay for the duration of the restriction. If the restrictions are lifted and we are able to take you to the island, we will organise a new transfer and resume your stay with us. Your booking for the days where there are no restrictions may not be refundable.

5. What activities are available at Cayo Coco?

   • We offer snorkeling, volleyball, billiards, table tennis, badminton, games, movie night, quiz night, and kayaking. Additional services such as scuba diving, fishing tours, massages, and private events are available for an extra fee.

6. Do you cater to special requests?

   • Yes, we accommodate requests such as private beach dinners with special menus. Feel free to ask about any specific needs.

7. What happens if I miss my transfer to Cayo Coco?

   • Contact us immediately via WhatsApp (we do not have phone signal on the island). Organising a transfer the same day may not be possible. If another transfer is possible, this will incur extra charges. Missing your transfer might also result in losing part of your experience, get in touch with us so we can do our best to help.

8. Do you cater to allergies and special diets?

   • Yes, please inform us in advance of any allergies or dietary restrictions. You should also speak directly with our chef or management before ordering to ensure your needs are met.

Booking and Payment-Related Questions

1. How can I make a booking?

   • Choose your month, select your package based on available dates, and add your room to the cart. You can also add optional extras like scuba diving or spa treatments. Once you're ready, proceed to "Your Experience Checkout" and pay via card in USD.

2. How can I pay at Cayo Coco?

   • You can settle your tab at the end of your stay. We accept cash and PayPal (fees are covered by the guest).

3. How do I book scuba diving?

   • Contact us directly to reserve your spot, or book upon arrival at Cayo Coco (subject to availability).

4. How do I book a massage?

   • You can book your massage directly through us before your stay or upon arrival at Cayo Coco (subject to availability).

5. What are the different types of accommodations?

   • We offer, bungalows, cottages with shared restrooms, and cottages as well as premium suites with private bathrooms. Bungalows are budget-friendly with basic amenities, while cottages offer more space and a king-sized bed. All shared restroom facilities are clean and modern.