privacy policy and terms and conditions
terms and conditions
CANCELLATION AND REFUND POLICY
We cancel trips when a severe weather warning has been issued, and when the Coast Guard does not permit us to travel. We recommend ensuring that your travel insurance covers such instances.
A full refund will only be provided if Cayo Coco Island Glamping cancels the trip. For cancellations made by you less than 30 days before your scheduled trip, 50% of your payment will be forfeited.
No refunds will be given for cancellations made within 14 days prior to the trip date. We will do our best to cater for changes in the number of travelers or trip adjustments but this is subject to availability. No refunds will be issued for no-shows at the specified time and location of departure.
REBOOKING POLICY
Rebooking or changes to your trip can be made up to 14 days before your scheduled departure, subject to availability. A rebooking fee of $50 USD per person will apply.
You may transfer your reservation to another traveler; however, a $50 USD fee per person will be charged.
FORCE MAJEURE POLICY
Cayo Coco Resort is not responsible for any loss or damage suffered by guests due to circumstances beyond our control. This includes, but is not limited to, flight delays or cancellations, missed connections, unused room bookings, or restrictions on boat travel imposed by government authorities due to weather conditions. Such situations arise from circumstances or events beyond our reasonable control, including but not limited to, acts of nature, governmental actions, war, rebellion, epidemics, civil unrest, strikes, labor disputes, accidents, fires, floods, storms, or similar events.
TRAVEL AGENCY BOOKINGS
The Cayo Coco experience is unique and may not be suitable for all travelers. It is important that our services are not misrepresented to guests who may understand this experience. We believe in harmony with nature and the local community this means we value the eco system and you may encounter all kinds of wildlife during your stay, typical of Palawan. This is the reason we attract tropical birds, plenty of marine life and other kinds of insects.
If you are working with a travel agency to plan your visit to the Philippines, we encourage direct communication with us to ensure you understand the details of our experience. The agents we work with operate either on a commission or mark-up basis. We are not responsible for tickets sold by fraudulent vendors as we take all bookings direct through our website and require all payment to be made to us.
TRAVEL INSURANCE
While travel insurance is not mandatory to join our expeditions, we strongly recommend obtaining coverage in case of illness or any other situation that may prevent you from attending.
privacy policy
Privacy Policy for Cayo Coco Resort
Effective Date: 14/10/2024
Introduction
At Cayo Coco Resort, we are committed to protecting the privacy and personal information of our visitors and customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services, in compliance with applicable laws and regulations in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using our services, you agree to the terms set forth in this Privacy Policy.
1. Information We Collect
We may collect the following types of information from our website visitors and customers:
Personal Information: This includes, but is not limited to, your name, email address, phone number, mailing address, and payment details. This information is collected when you make bookings, inquiries, sign up for newsletters, or use other services provided by us.
Browsing Information: Our website may collect data about your browsing activities through cookies and similar technologies. This may include your IP address, browser type, the pages you visit on our site, and the time spent on those pages.
Communication Data: If you contact us by email, phone, or through any other communication channel, we may collect your communication records.
2. Use of Collected Information
We use the information we collect for the following purposes:
Service Provision: To process and manage your bookings, inquiries, or any transactions made through our website.
Customer Communication: To communicate with you about your bookings, provide updates, respond to your inquiries, and send you relevant information related to our services or offers.
Personalization: To enhance your experience by personalizing our services and improving the quality of our website.
Marketing: With your consent, we may use your information to send you promotional materials, newsletters, and special offers. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in our emails.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Sharing and Disclosure of Information
We respect your privacy and will not sell, lease, or disclose your personal information to third parties unless:
Service Providers: We may share your information with trusted service providers (such as payment processors, booking platforms, or email marketing tools) to perform services on our behalf. These service providers are required to maintain the confidentiality of your information and use it only for the specific purposes we authorize.
Legal Obligations: If required by law or in response to legal proceedings, we may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights and the safety of our customers.
Business Transfers: In the event of a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that process, and we will notify you of such changes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files that are placed on your device to track website activity, remember your preferences, and collect usage data. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of our website.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security protocols, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.
7. Your Rights
You have the right to:
Access and Correct: Request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
Withdraw Consent: Withdraw your consent to the use of your personal information for marketing purposes at any time.
Data Portability: Request the transfer of your personal data to another service provider.
Delete Data: Request that we delete your personal information, subject to any legal obligations requiring its retention.
To exercise any of these rights, please contact us using the contact information provided below.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies when visiting them.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Email: hello@cayococoresort.com
Address: Barangonan, Linapacan, Palawan, Philippines 5314