Frequently Asked Questions

Travel and Transportation

Our pickup time is 10:30 at the trendy TownSquare in El Nido. Here you can relax before getting picked up and brought to the San Fernando Transport Terminal. Please wait at the Cayo Coco Sign for our boat crew.

Arriving by our shuttle to the teriminal in San Fernando, our boat will take you to the island. The total journey time from El Nido is approximately 90 minutes but times may vary, depending on the weather. Check-out from our island is at 9:30 for a return to TownSquare EL Nido (pick ups from Lio can be arranged, contact us for more information).

El Nido - Town Square

San Fernando - Van Terminal

Questions

For Wedding Planners:

• Do you have an on-site event coordinator?

Yes, get in touch with us to discuss and for availability.

• Can we bring in our own external vendors (e.g., photographer, florist)?

Yes but we will need to communicate with them directly before they arrive. If our co-ordinator is engaged to assist you, they will need to also have their details due to logistics.

• What are your venue options for a ceremony and a reception?

You may decide to have your reception and ceremony at our place or on a sand bar and remote island around us. Subject to availability. Sleeping arrangements will be at our place in Cayo Coco Island.

• Do you have a bad-weather backup plan for outdoor events?

Yes we have two back-ups in the event of a bad-weather situation where we are prevented from transporting you to the island. We advise all our guests to take out travel insurance for the Philippines especially for trips between June to January due to the wet season.

• Can you assist with the legal requirements for a marriage in the Philippines?

• Yes we have contacts who can conduct the legal requirements as well as priests. Message us so we can book this for you.

For Corporate & Group Planners:

What is your maximum capacity for overnight accommodation?

44 persons with 6 different types of accommodation.

• Do you offer exclusive resort buyouts? What are the terms?

We offer this for a minimum of 3 nights. The buyout fee typically includes: exclusive use of the property, all rooms, three meals per day (set menu or buffet), alcoholic and non-alcoholic beverages, and use of standard amenities (e.g., kayaks, snorkeling gear).

A discount is applied to our flat rates depending on the size of the group and time of year. Contact us to discuss this.

1. • What types of meeting and presentation spaces do you have available? (Be honest. Describe your open-air pavilions or suitable areas).

   We have intimate meetings in our reception for up to 10 people.

   For larger meetings we can convert the restaurant into a large meeting area for 40 persons.

   • What audio-visual (AV) equipment can you provide? (e.g., Projector, screen, speakers).

   We have a projector, speakers and screen with microphones prepared in the restaurant or it can be moved to the reception with notice. A laptop will be required from your group to use the projector.

   • Can you customize menus for groups with dietary requirements?

   Yes of course, we can also create menus however we can discuss this with you as some foods are not available out of season. Our staff have been trained with allergies however we ask you to remind the reception team on arrival.

   • Is your Wi-Fi strong enough for business needs and presentations?

   Yes, we have Starlink which has been proven to work with video meetings and for a wide variety of data heavy tasks.